FREQUENTLY ASKED QUESTIONS

To register at Crownz Casino, visit crownz.casino and click the “Join” button in the top-right corner. Fill in your email, password, phone number, country, and preferred currency. Confirm you're 18+, then verify your email. Go to “My Account” to complete your profile and provide personal details. To unlock full access (deposits/withdrawals), verify your identity, address, payment method, and phone number. We recommend completing verification early to avoid delays. Once done, you’re ready to play, deposit, and withdraw securely at one of the top crypto-friendly online casinos.

If you did not receive the email verification link, please check your spam or junk folder in your email client. If you still cannot find the verification email, try resending the link by repeating the registration process. If the issue persists, contact our customer support by clicking the Support button in the bottom-right corner of the screen. A support agent will assist you in confirming your email address.

If you’ve forgotten your password, don’t worry! On the login page, click on “Need Help?” and then select the “Forgot Password” option. Enter your registered email address, and we’ll send you a link to reset your password. Follow the instructions in the email to create a new password and regain access to your Crownz account.

Yes! All legal adults—18 years or older, or of legal gambling age in your jurisdiction—can play at Crownz Casino for real money. However, Crownz Casino is restricted in certain countries, so make sure to review our Terms and Conditions before registering. It's your responsibility to comply with local gambling laws. The casino cannot guarantee withdrawals or refunds if you violate the Restricted Countries policy.

Players of any age can enjoy the fun mode, which allows you to try games without using real money, with no legal restrictions.

Making a deposit at Crownz casino is quick and easy. Simply log into your account, go to the “Deposit” section, and choose your preferred payment method. Enter the amount you wish to deposit and follow the instructions to complete your transaction. Your funds will be available in your account shortly!

Once your deposit is successful, the funds will appear in your Crownz account balance instantly or within a few minutes, depending on the payment method. You’ll also see a confirmation message and can check your updated balance in the cashier section. If the funds don’t appear after a short wait, please contact our support team for assistance.

To withdraw money available, click on your profile icon and press the 'Withdraw' button. Your money can be withdrawn to your credit/debit card, e-wallets, or any other option available in your region. To see the full list of available options go to the 'Payments' page. Please note that you don’t need to withdraw your money at the end of each playing session. It will be kept on your account and available during your next playing sessions. You can read more about our withdrawal and refund policy on the 'Terms and Conditions' page.

If you're unable to deposit money at Crownz casino, it might be due to several reasons. First, make sure your payment method is supported and that all details are entered correctly. Also, Crownz casino is only accepting players from jurisdictions where online gaming for real money is not prohibited by law. In some cases, deposit issues may occur if your country of residence has internal regulations against online gambling.

If you're not located in a restricted country listed in our Terms and Conditions, and you're still experiencing Crownz casino deposit issues, we recommend contacting our support team via Live Chat. We're here to help 24/7!

To claim your Welcome Bonus at Crownz Casino, sign up and make your first deposit of at least €20 using bonus code CC1. This unlocks a 150% bonus up to €1000 plus 100 free spins. Check the Promotions page for full terms and additional offers.

Crownz Casino offers a wide variety of bonuses for both new and existing players. As a new player, you can take advantage of our Welcome Package — a multi-tier bonus that rewards your first, second, and third deposit with generous match bonuses and free spins.

Once you’re a regular player, you’ll gain access to Daily Boosters, including Reload Cash Bonuses, Free Spins, and the exciting Kingz Bonanza feature with even more rewards.

Yes, you can withdraw your bonus, but only after you have met the bonus wagering requirements. If you request a withdrawal before reaching the minimum required playthrough, the bonus and any associated winnings will be void. To view the wagering requirements for a particular bonus, visit the ‘Bonus Terms and Conditions’ page or click on the (i) button next to the bonus card for detailed information on each offer.

Once you’ve made a qualifying deposit, your bonuses will be automatically credited to your account. You can view them by going to the ‘My Bonuses’ tab within ‘My Account’. Bonuses are also displayed in the ‘My Balance’ section.

Crownz Casino uses SSL encryption and the latest anti-fraud technologies to ensure the complete financial security of all players. Whether you're depositing via credit card or cryptocurrency wallet, you can be confident that your personal and financial data is protected.

We strictly safeguard your personal information and use it solely to provide gaming services. At Crownz, protecting your privacy is one of our highest priorities.

For more details, please see our Privacy Policy.

To become a Crownz affiliate, visit wolfpack.partners and click “Sign Up”, or use the “Affiliates” link at the bottom of our homepage. After registering, you’ll be assigned an Affiliate Manager to help you get started. For more information on the conditions of our affiliate program, please email us at [email protected].